gilt city clients

Thank you for making a purchase with Gilt City and i heart fitness XO!  Please follow these instructions to complete your account and book classes.

 

Step 1

Call or email us at 818.506.8411 or desk@iheartfitnessxo.com and provide us with all of the following bits of information:

a) Full name

b) Email address

c) Phone#

d) Voucher#.  Your Voucher# can be found on your actual Gilt City Purchase confirmation.  It is a series of 6 letters/numbers followed by a dash and 4 numbers.  Example: 9MX3NF-1234.

Note: It is not the order #!  We will need this Voucher# in order to activate your account and you won’t be able to redeem your package until we have the above info in full.  We will respond to you within the day to confirm that we have received everything needed and that you may proceed with Step 2.

 

Step 2

Scroll over the menu bar at left on our website and click on “Schedule” to be taken to our live schedule.  Click on any Sign Up button which will take you to our booking agent.

 

Step 3
Follow the instructions to create a unique username and password.  Login is located at the upper right-hand corner of the page.  Once you have created a username/password, it will link with the account that has already been created for you.

 

Step 4
Login and completely fill out your profile. Please make sure to add a phone# and credit card information to have on file.*
*Please note a valid credit card on file is required to take classes if you have purchased the 2 Unlimited Months class package.

 

Step 5
Book your classes!  Your package will begin with the first class that you book.

 

Fine Print
Gilt City Packages are for new clients only and are non-refundable and non-transferable.  All clients must redeem their purchase – i.e. begin booking their classes – by April 7th, 2013.  Packages: 2 Unlimited Months will begin with the first class booked and is valid for 2 months of classes/1 per day.  3 Class Pack + 1 Private Session will begin with first class booked and is valid for 6 months/1 class per day.  See our Studio Policies page on our website for our 12-hr cancellation policy.   A $25 No Show fee /$15 Late Cancel fee will apply to the 2 Unlimited Months Class package.  Any No Show or Late Cancel will serve as a class forfeited for the 3 Class + 1 Private Session package.